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Miscommunication is bound to
happen in the workplace. People at the workplace come from
different backgrounds and paradigms. It is useless to expect them
to be 100% like us. How we perceive statements or how we deliver
them may be misinterpreted. The higher officer is more responsible
in reducing the miscommunication especially if the communication
comes from the top. Whether it is the tone of the letter, the
content, the pitch of the voice, the facial expressions, the more
responsible person to minimize the miscommunication is still the
higher official.
Having effective interpersonal
communication skills is imperative to having excellent
relationships at work (and at home). It means that you are able to
communicate your messages clearly and concisely, with minimum
misunderstandings. It also means that you are able to decode the
messages sent to you. You willingly ask for others opinions and
make them comfortable doing so without feeling too defensive about
yourself and what you represent. To be able to do that one
must first master self then one can begin mastering the his
surroundings.
PROGRAMME
Clearing your mind and emotions
Mastery of self begins here.
Thoughts not relevant to the upcoming conversations must be removed
otherwise, it will cause distraction or it may lead to a path that
is not relevant. Even if you have made up your mind, try to
be open-minded about new ideas or approaches. Emotions can be
deceiving, try to be at the center, the most tranquil state in
order to avoid being deceived by your own emotions.
Showing interest while you listen
Showing no interest intentionally or
unintentionally is a sign of disrespect and immaturity. This
can harm ones reputation as an employee no matter what rank he
is. Managers and higher ranks should be the best examples in
showing interest in others. Self-centered people are
incapable of this. But that can be cured.
Listening and observing
Never overestimate your ability to
understand people and what they are trying to say. It is not
as easy as one might think. But with conscious effort,
miscommunication will be minimized. One must listen to the
words being spoken but one must also go beyond that and observe the
tone and the body language.
Clarifying the perceived message
After receiving the message, clarify,
clarify and clarify. Misunderstanding has haunted many
organizations. What was thought to be a harmless
miscommunication has led to bigger problems. The goal is to
clarify the message you received before responding.
Showing appreciation
Yes this is also a skill, mainly because
it must be learned well. People who seldom thanked others for
their efforts or time are perceived to be arrogant or
manipulative. On the other hand, people who regularly thank
other people for their efforts and time are perceived to be
respectful, gracious, and sometimes even reasonable. More
gratitude in the workplace means a more positive atmosphere, which
is beneficial for everyone.
Packaging your message
Speak your message clearly and
concisely. Back it up with explanation if you must but make
sure that it is brief enough so the main message is not
cluttered. Use the appropriate tone and show the appropriate
emotion. Disagree if you must but begin all messages with a
positive note.
Avoiding these
There are actions
and practices that one must avoid in order to be effective in
interpersonal communication. It may range from
prejudices to insecurities to dominating a conversation, to not
valuing the time invested with colleagues, to wasting precious time
being too defensive and more. Avoiding these pitfalls will be
a lot of help in ones professional relationship.
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Benefits
Participants will learn to clear
their minds and emotions before they engage other people in the
workplace.
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Participants will learn to listen with
interest.
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Participants will learn to be more
observant of others.
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Participants will learn to clarify the
perceived message.
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Participants will learn to show
appreciation more frequently.
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Participants will learn to package their
message in a more positive way.
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Participants will learn to avoid
possible sources of miscommunication.
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Produced and
Organized by:

Winner - The Gold Quill Award for the
Achievers & Leaders (ALS) Seminar 2005
Winner - The Anvil Award of Excellence for
Institutional & Corporate Programs for John Maxwell Leadership
Summit 2004
Winner - Araw Gold Award, Philippine Ad
Congress - Tom Peters Live! Seminar 2003
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