Behind every great exec is a great executive assistant.

Executive Assistants or EAs and other administrative staff -- the people we used to call secretaries -- are crucial to making the wheels turn smoothly.

They increase productivity by organizing executives and by managing the flow of information and tasks throughout the office. They free executives to do the critical tasks only they can do. The key to success is that the EA's judgment has to match the executive's.

Great EAs anticipate what executives need before they realize it, direct tasks to the best person available and juggle executives' schedules so they get to the right places at the right times well-prepared.

Executives, entrepreneurs and owners need great EAs to fulfill their responsibilities. If all you have are message takers and gatekeepers, you will fail your mission.

How about you? Is your EA an average one that just gets you through the day, or a great one that makes you successful? Register them to our much-lauded Developing the 7 Qualities of an Outstanding Executive Assistant and Administrator Workshop by Ed Pilapil Jr.


Key Benefits
· Be refreshed of the excellent qualities that they need to grow in their profession.
· Discover the importance of the extra mile and how it will directly benefit them and their organization.
·. Be motivated to become continuous learners
· See through the perspective of bosses on what an excellent secretary and administrators are.
· Learn the importance of values like trustworthiness.

 
Topics to be discussed
· Aligned with Superior
An excellent secretary and administrator always align himself/herself with the immediate boss. That means knowing the objectives of the office and seeing each task in line with the overall goal. Understanding the personality and habits of ones superior is important in working with them.
 
· Trustworthiness
Trust must be earned even if some superiors give it freely.   Being worthy of trust means keeping confidentiality and proving ones integrity.  Without these, one cannot be an excellent secretary or administrator. This quality packs a weight.
 
· Continuous Learning
Continuous learning fosters growth. One must be willing to learn new things especially those that can help in ones effectiveness and efficiency. There is always new software being introduced to improve office work. The willingness to learn and adjust is a must.
 
· Personality
Being a secretary or administrator means that you represent your boss to everyone in the organization and at times, even outside the organization.  Courtesy, respect and good grooming are necessary to do justice to your boss and to your profession.
 
· Communication Skills
Communications skills include letter writing, face-to-face talks, telephone, and more. These are day-to-day, moment-by-moment functions that a secretary and administrator do. One cannot do without them.
 
· Leadership
Leadership is not about position.  It is about influencing others in a positive way.  The secretary and administrator by virtue of their positions are given ample opportunities to show leadership traits. This is a great added value to the boss and to the organization.
 
· Value Added Qualities
It is expected for a good secretary and administrator to meet basic expectations like being punctual,  doing good record keeping, follows up on pending tasks, and does preparations for a coming meeting .  How do we add value to these basic expections and what other necessary qualities should one have to be seen as outstanding or excellent? 



Rave Reviews

"Thank you for the meaningful and inspirational talk. I really learned a lot from you." - Ma. Magdalena Mariano, AIM Conference Center Manila

"I felt the significance of my role in the organization." - Gina Hernandez, PLDT
 
"I admired the way you share your knowledge and experiences. You have proven that EAs are important in every business..." - Aurora Francisco, Eastern Telecommunications Philippines, Inc.

"Very concise and direct, not so much frills. Refreshing! Provided insight of things at a different perspective." - Josephine Y. Ablaza, Convergys Philippines Services Corporation
 
"Ed Pilapil delivered the topic fantastically! I admire him so much." - Girlie Gile, Product Providers Inc.

"I enjoyed the workshop. I've learned a lot. The learning have driven me to improve on my capabilities and performance."- Bing dela Cruz, Isla Lipana and Co.

"Very good seminar, very inspiring and enlightening. Great speaker!" - Marie Jacqueline Moullard, Wonderpark Amusement Corporation

 

 

 

Produced and Organized by:

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Article by

Denver Business Journal - by Ben Leichtling